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Refund Policy

Any bad product, broken product during shipping or unsatisfied orders can be returned within 30 days of delivery.

You may choose to receive a store credit or get a refund to the original form of payment. Shipping and handling costs will not be credited.


Accessories & Miscellaneous Items

Our refund/exchange policy only extends to our products from our philippinesmangoes.com. Other brand and products and other after-market items, are not returnable.



How To Return Your Product

If you are not the original purchaser (e.g. you received the item as a gift), please contact Customer Service

If you are the original purchaser, start your return process by submitting a request for product return (bottom of this page).

You will receive an email with your unique RMA (Return Merchandise Authorization) number and instructions on how to get the refund. Without the RMA number, returns will not be accepted.

Once your return inquiry received and inspected, we will send you an email to notify you that we have received your returned inquiry along with the approval or rejection of your return.

If your return is approved and:

  • If you asked for a store credit, you will receive an email with an electronic gift card number to the value of your return.
  • If you asked for a refund of your original form of payment, please note that it can take up to 5 business days for the transaction to appear on your bank or credit card statement.